Unit 5: Employee Relations & Risk Management (2024)

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Unit 5: Employee Relations & Risk Management (2024)

Unit 5: Employee Relations & Risk Management covers one of five functional areas tested on the PHR/SPHR/SHRM-CP/SCP certification exams. This unit includes the following:

  • 286 pages of instructional material
  • two online assessments (1 practice test, 1 timed exam)
  • index and a list of key terms

The online practice exams are added to your account within a few mintues of completing your purchase. An updated browser is required to access the practice exams. Access is granted for 24 months.


Unit 5 includes the following content:

Employee Relations

 Employee Engagement

  • Employee Attitudes and Satisfaction
  • Job Satisfaction Theories
  • Satisfaction and Productivity
  • Measuring Job Satisfaction
  • Using Satisfaction Surveys


Employee Involvement Strategies

  • Self-directed Work Teams
  • Quality Circles
  • Job Design and Redesign
  • Employee Ownership/ESOPs
  • Employee Suggestion System
  • Participative Management
  • Process Control Versus Innovation
  • Alternative Work Schedules


Diversity, Equity, and Inclusion

  • Improving Diversity, Equity, and Inclusion
  • Diversity, Equity, and Inclusion Initiatives
  • Benefits of Diversity, Equity and Inclusion


Labor Relations

  • Early Labor Movement
  • Federal Anti-Injunction (Norris-LaGuardia) Act (1932)
  • National Labor Relations (Wagner) Act (1935)
  • Labor Management Relations (Taft-Hartley) Act (1947)
  • Labor Management Reporting and Disclosure (Landrum-Griffin) Act (1959)


Union Representation of Employees

  • The Structure of Union Organizations
  • National Labor Relations Board
  • Organizing a Union
  • Election Campaign
  • Union Security
  • Worker Centers


Employer Unfair Labor Practices

  • Procedures for Processing Unfair Labor Practice
  • Unfair Labor Practices
  • Domination and Unlawful Support of Labor Organizations
  • Remedies


Union Unfair Labor Practices and Strikes

  • Responsibility for Acts of Union Agents
  • Union Restraint or Coercion
  • Duty of Fair Representation
  • Discrimination and Internal Union Affairs
  • Strikes and Secondary Boycotts
  • Strike Preparation


Collective Bargaining

  • Bargaining Issues and Concepts
  • The Labor Agreement
  • Bargaining Structures
  • Negotiation Strategies
  • Good Faith Requirements
  • Unilateral Changes in Terms of Employment
  • Duty to Successors: Buyouts, Mergers, or Bankruptcy
  • Mediation and Conciliation
  • National Emergency Strikes


Maintaining Nonunion Status

  • Reasons Why People Join Unions
  • Reasons Why People Do Not Join Unions
  • Strategies for Maintaining Nonunion Status


Public Sector Labor Relations

  • Right to Organize
  • Federal Labor Relations Council
  • Limitations on Strikes
  • Mediation and Conciliation


Global Labor Relations

  • Union Membership
  • North American Free Trade Act
  • Workers' Rights in Other Countries


Grievance Systems

  • Union Grievance Procedures
  • Grievance Procedures in Nonunion Organizations
  • Effective Grievance Procedures
  • Arbitration
  • Legal Endorsement of Arbitration


Employee Discipline Systems

  • Punishment
  • Approaches to Discipline
  • Progressive Discipline
  • Workplace Investigations
  • Administrative Justice: Due Process and Just Cause


Individual Employment Rights

  • Employee Handbooks
  • Employment-At-Will Doctrine
  • Constructive Discharge
  • Common Law Tort Theories
  • Non-Compete Agreements
  • No-solicitation/No-distribution Policy


Workforce Behavior Problems

  • Rule Violations
  • Unsatisfactory Performance
  • Illegal or Dishonest Acts
  • Absenteeism
  • Drug and Alcohol Use
  • Off-Duty Conduct
  • Sexual Harassment


Organizational Exit

  • General Issues
  • Termination Interviews
  • Layoffs and Reductions-in-Force
  • Retirement
  • Worker Adjustment and Retraining Notification Act (1988)


Risk Management

  • Risk Management Strategies



  • Occupational Safety and Health Act (1970)
  • Safety Statistics
  • OSHA Safety Standards
  • Hazard Communication Standards (1986)
  • Effective Safety Programs
  • Evaluation of OSHA
  • Drug-Free Workplace Act (1988)
  • Workers' Compensation



  • Employee Assistance Programs
  • Employee Wellness Programs
  • Reproductive Health Policies
  • Chemical Dependency
  • Communicable Diseases in the Workplace
  • Environmental Health Hazards
  • Stress Management
  • On-site Medical Clinics
  • Smoking Policies



  • Organization of Security
  • Control Systems
  • Privacy Protection
  • Protection of Proprietary Information
  • Crisis Management and Contingency Planning
  • Fraud and Loss Prevention
  • Unemployment Compensation


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